Terms & Conditions

1. Who we are and what these Terms cover

These Terms & Conditions (“Terms”) are an agreement between you and Axelogix Capital, a sole proprietorship owned by Raqibul Karim Khan, of 12/1, Free School Street, Kathalbagan, Kalabagan, Dhaka 1205, Bangladesh, trade licence TRAD/DSCC/026743/2025 issued by Dhaka South City Corporation (“we”, “us”, “our”).

Axelogix Capital Technology, K Khan Properties, Sastho Setu, SwitchBoard and Royal Class Events are brands and business divisions of Axelogix Capital, not separate companies. The brands are described in section 5. These Terms apply to our websites, applications, orders, bookings and services (together, the “Services”).

Smartrav is operated by Smartrav Tours and Travel, a partnership firm of Raqibul Karim Khan and Md Rezaul Karim Khan (trade licence TRAD/DSCC/216735/2019), a separately registered firm in the Axelogix Capital group. When you book with Smartrav, your contract is with that firm, which adopts these Terms and our policies for its services; references to “we” then mean Smartrav Tours and Travel. Axelogix Capital is not a party to Smartrav bookings unless it says so in writing.

2. How these documents fit together

Your relationship with us may be covered by several documents. If they conflict, the one higher in this list applies:

1. Laws and regulations that cannot be changed by contract (for example mandatory consumer, privacy, healthcare, payment, travel and tenancy rules).
2. A written agreement signed or accepted by both of us (for example a project contract, tenancy or management agreement, merchant agreement or event contract).
3. The order, booking, quotation or invoice for your transaction.
4. The brand-specific terms in section 5 and any supplier terms that apply to your booking.
5. These Terms, our Privacy Policy, our Return, Cancellation & Refund Policy and our Cookie Policy.

3. Acceptance, eligibility and electronic agreement

You accept these Terms when you tick the agreement box at checkout, create an account, submit a booking or order, sign an agreement that refers to them, or use the Services. If you do not agree, please do not use the Services or place an order.

You must be at least 18 years old and able to enter into a binding contract. If you act for a business, you confirm that you have authority to bind it. Where a service involves a minor (for example travel or healthcare), a parent or legal guardian must make the booking or give the consent, and the specific rules in section 5 apply.

Accepting by ticking a box, clicking a button or typing in a form is a valid way of making an agreement electronically. We keep a record of the version you accepted, the date and time, and the transaction it related to.

4. Accounts and security

Give us accurate and current information, and keep it up to date. Keep your password and any one-time codes private, and tell us promptly at info@axelogixcapital.com if you think someone else has used your account. You are responsible for activity under your account unless it results from our failure to take reasonable care.

We may ask you to verify your identity, business or payment details, especially for high-value orders, business accounts and payment-related services, and may delay or decline a transaction if we cannot do so.

5. Our brands and their specific terms

The table shows what each brand does, who operates it and what role it plays, so that you know who is responsible for what.

5.1 Technology services (Axelogix Capital)

• Scope and price are set in the proposal, quotation or contract. Work outside it is a change request that may change price and timeline.
• Ownership. Unless the contract says otherwise, you own the deliverables you have paid for in full, except for our pre-existing tools, libraries and know-how, and third-party or open-source components, which stay under their own licences. Until payment in full, we license you to use the work in progress.
• Acceptance. You will review each milestone within the period stated in the contract (or 7 days if none is stated). Work is treated as accepted if you use it in production or do not report a material defect in that period. We will fix material defects reported in time.
• Your inputs. Delays caused by missing content, access, approvals or third-party services extend the timeline. We keep your data and confidential information confidential and use it only to provide the Services.
• Hosting and support. Availability, support hours and response targets apply only if stated in a written service description. Third-party cloud and API providers set their own limits, outages and charges.
• Portfolio. We may describe the project in our portfolio unless you ask us not to in writing.

5.2 Smartrav (travel)

• Smartrav services are provided by Smartrav Tours and Travel, not by Axelogix Capital. Smartrav arranges travel services; airlines, hotels, tour operators, insurers and other suppliers deliver them under their own terms, which apply to your booking. Their fare rules, schedule changes, cancellations and refund rules bind you and us, and we will tell you the material ones before you pay.
• You are responsible for valid passports, visas, health and entry documents, and for names matching your passport exactly. We assist with visa documentation but do not decide, and cannot guarantee, visa approval or admission at the border; decisions belong to the relevant authority.
• Prices can change until a booking is confirmed by the supplier. If a booking cannot be confirmed we will offer an alternative or a refund under our Refund Policy.
• We are not liable for supplier failures, schedule changes, delays, lost baggage or events outside our reasonable control, but we will help you pursue claims and refunds due from the supplier.

5.3 K Khan Properties (property)

• Our role. We act as property manager or service coordinator for owners, and may collect rent or fees on their behalf. A tenancy is between the owner (landlord) and the tenant under their written tenancy agreement and the Premises Rent Control Act, 1991, not these Terms. Nothing in these Terms removes rights that the law gives tenants or landlords.
• Written agreement and receipts. We recommend, and for properties we manage we use, a written tenancy agreement. A signed receipt is given for every rent payment, as the Act requires.
• Advance and premium. No premium, salami or similar payment is charged. Advance rent is limited to one month’s rent unless the Rent Controller has approved more, as the Act requires. Where a local authority guideline (such as the Dhaka North City Corporation house-rent guideline of January 2026) suggests different figures, the Act prevails.
• Rent changes. Rent may not exceed the standard rent fixed under the Act and is revised no more often than the Act allows (normally every two years), by agreement or as the Rent Controller fixes. We give written notice of any change.
• Repairs and services. The landlord keeps the premises fit to live in or use, and maintains water, electricity, sewerage and lifts. Tenants report repairs to us; we coordinate them and tell you who pays under the agreement. Essential services are never cut off to pressure a tenant.
• Access. We or the owner enter the premises only with reasonable notice, except in an emergency that threatens safety or property.
• Notice and ending a tenancy. Notice periods are set by the tenancy agreement and the law. A tenant who pays lawful rent on time and keeps the agreement can be required to leave only on grounds the law allows (such as subletting without written consent, damage, nuisance, or the owner’s genuine need to rebuild or occupy), and only through the lawful process. We do not lock tenants out or remove belongings.
• VAT on commercial lets. Rent for commercial premises is generally subject to VAT, which the law requires the tenant to account for; residential lets are generally exempt. The agreement states who bears it.
• Listings. Listings are provided by owners; we take reasonable care to describe them accurately but you should inspect a property before committing.

5.4 Sastho Setu (healthcare technology)

• Sastho Setu is software. We are not a doctor, hospital, clinic, laboratory or pharmacy, and we do not give medical advice, diagnosis or treatment. Clinical decisions and responsibility for patient care rest with the healthcare professionals and facilities using the platform.
• The platform is not for emergencies. In an emergency, call a doctor or go to the nearest hospital.
• Health information is sensitive. We process it for the healthcare provider under their instructions and our Privacy Policy. Our terms do not override a professional’s legal or clinical duties.
• Any AI-assisted feature supports, and does not replace, professional judgement and may be wrong.

5.5 SwitchBoard (payments technology)

• SwitchBoard is software that connects merchants to licensed third-party payment providers. SwitchBoard does not receive, hold, transfer or settle money: funds pass from the customer to the licensed payment provider and from it directly to the merchant’s bank account. For our own brands the merchant is Axelogix Capital, and SwitchBoard keeps the ledger of what each brand charged, received and refunded. Axelogix Capital is not a bank, payment service provider, payment system operator, card issuer or acquirer. The payment provider for each transaction is identified at checkout and its terms apply to that step.
• We do not guarantee that any payment will be approved or settled. Providers, banks and card networks may decline, hold, reverse or investigate transactions, including for fraud, anti-money-laundering or sanctions reasons.
• Merchants must be verified (KYC/KYB), may not sell prohibited goods or services, and are responsible for refunds, chargebacks and fees as set out in their merchant agreement.

5.6 Royal Class Events (events)

• An event booking is confirmed when we receive the deposit stated in the contract or booking confirmation. Venues, performers and vendors are third parties whose terms may apply.
• Guests must follow venue rules and reasonable safety and security instructions. We may refuse entry or remove a person who endangers others or breaks the law, without refund.
• Photography and video may be taken at events; notices at the event explain this. Ask the organiser before the event if you wish to opt out.
• Cancellation, postponement and refunds are set out in our Refund Policy and your contract.

6. Orders, bookings and when a contract is formed

Showing a service on our site is an invitation to order, not an offer. A contract exists when we confirm your order or booking (or, for third-party services, when the supplier confirms it). We may decline or cancel an order if there is a pricing or availability error, if we cannot verify you, if payment fails, or if we suspect fraud. If you have already paid, we will refund you.

Check your order details before confirming. Tell us promptly of any mistake and we will try to correct it, although supplier or third-party fees may apply.

7. Prices, taxes and payment

Prices are shown in Bangladeshi Taka (BDT) unless stated. If you pay in another currency, your bank or provider sets the exchange rate and may charge fees we do not control.

VAT. Axelogix Capital is not currently registered for VAT and does not charge VAT. The price you see is the total you pay; nothing is added at checkout except any charge clearly shown before you pay. If we register for VAT, we will show our BIN here and change our prices only for future orders.

Services supplied to customers outside Bangladesh and paid for in foreign currency through banking channels may be zero-rated for VAT where the law allows. Airline taxes, government fees and visa charges collected for third parties are passed on at cost and shown separately where possible.

We accept the payment methods shown at checkout. Payments are processed by third-party licensed payment providers, such as card, mobile-wallet and bank payment gateways (currently SSLCommerz). Their own terms and privacy notices apply to the payment step. Where a payment page is hosted by the provider, you enter your payment credentials there.

Who receives your payment. Axelogix Capital Technology, K Khan Properties, Sastho Setu, SwitchBoard and Royal Class Events are brands of Axelogix Capital. When you pay any of them, the payment is made to and received by Axelogix Capital, into its own bank account, and your card, bank or mobile-wallet statement will show “Axelogix Capital” rather than the brand name. SwitchBoard, our payment software, routes the payment to the payment provider and records it against the brand you bought from; it does not hold or move money. Payments for Smartrav are made to Smartrav Tours and Travel, not to Axelogix Capital.

For recurring services you authorise us to charge the agreed amount each period until you cancel in line with the contract. You must pay invoices by the due date. We may charge reasonable late fees or suspend the service for unpaid sums, after notice, to the extent the law allows.

If a payment is debited but your order is not confirmed, or you are charged twice, contact us and we will investigate and, where due, refund you. See the Refund Policy.

8. Cancellations and refunds

Your rights to cancel, change or get a refund depend on the service and are set out in our Return, Cancellation & Refund Policy, which forms part of these Terms. Nothing in it limits any right you have under law that cannot be waived.

9. Third-party services and links

Many Services depend on third parties such as airlines, hotels, venues, payment providers, healthcare providers, cloud providers and other suppliers. Where we say we act as an intermediary or technology provider, the supplier, not us, is responsible for delivering its own service, and its terms apply. We choose suppliers with reasonable care, but we do not control them and are not responsible for their acts or omissions except where the law says otherwise or we have expressly agreed to be. Links to other websites are for convenience only.

10. Acceptable use

You must not:

• use the Services unlawfully, fraudulently or to launder money, evade sanctions or finance unlawful activity;
• provide false information or use another person’s identity, card or account without authority;
• attempt to gain unauthorised access, probe or test our systems without written permission, introduce malware, or overload or disrupt the Services;
• scrape, copy, reverse-engineer or resell the Services or automate use of them without our written permission;
• upload unlawful, infringing, defamatory or harmful content; or
• use the Services in a way that endangers others, including at events or in managed properties.

To report a vulnerability responsibly, email info@axelogixcapital.com with details and give us reasonable time to fix it before disclosing it. See also our Security page.

11. Intellectual property and your content

We and our licensors own the Services, including our software, designs, text, logos and trademarks. We give you a limited, non-exclusive, non-transferable right to use them for their intended purpose. You must not use our names or logos without written permission.

You keep ownership of content and data you provide. You give us a licence to host, process and display it only as needed to provide, secure and support the Services and as required by law. You confirm you have the right to give us that content and that it does not infringe anyone’s rights. Client deliverables are governed by section 5.1.

12. Privacy and communications

Our Privacy Policy explains how we handle personal data, and our Cookie Policy explains cookies. We send you service messages (confirmations, receipts, security and legal notices) by email, SMS or in-app notices; these are part of the Services. We send marketing only where you have agreed or the law allows, and you can opt out at any time. Ticking the box that accepts these Terms is not consent to marketing.

Notices to you may be sent to the contact details on your account. Notices to us go to info@axelogixcapital.com or the registered address above.

13. AI and automated systems

We may use software, including AI tools, to provide recommendations, support, fraud detection and analytics. Automated output can be inaccurate and is not professional medical, legal, financial, tax or immigration advice. A person reviews decisions that have a significant effect on you where the law requires or we say so, and you may ask us to reconsider an automated decision. We do not allow our AI providers to train on your confidential data without your agreement. Stricter controls apply to health and payment data.

14. Service availability and disclaimers

We provide the Services with reasonable skill and care. We do not promise that they will be uninterrupted or error-free, that a payment will be approved, that a visa will be granted, that a supplier will perform, that a property or venue will meet your expectations, or that any health, financial or business outcome will result. We may carry out maintenance and change or withdraw features, and will give reasonable notice of changes that materially affect a service you have paid for. These disclaimers apply only so far as the law allows and do not affect rights you have under mandatory law.

15. Our liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for wilful misconduct or gross negligence, or for anything else that cannot lawfully be limited, including your statutory consumer rights.

Subject to that, and to the extent the law allows:

• we are not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings, that was not a reasonably foreseeable result of our breach;
• for business customers, our total liability for any claim arising from a service is limited to the fees you paid us for that service in the 12 months before the claim (or the contract’s stated cap, if different); and
• for consumers, our liability for a service that is not provided or is defective is limited to the price you paid, in addition to any right to a refund or repeat performance that the law gives you.

We are not responsible for losses caused by third-party suppliers acting independently, by your own breach or inaccurate information, or by events outside our reasonable control.

16. Business customers: indemnity

If you are a business customer, you will compensate us for losses and third-party claims arising from your unlawful use of the Services, from content or data you supply that infringes others’ rights, or from your breach of section 10. This does not apply to consumers.

17. Events outside our control

Neither of us is liable for delay or failure caused by events beyond reasonable control, including natural disasters, severe weather, epidemic, war or civil unrest, strikes, government action or restrictions, utility, telecom or internet failure, or failure of a third-party provider. The affected party will tell the other promptly and take reasonable steps to continue. Where we cannot deliver a paid service for this reason, refunds and credits are handled under the Refund Policy.

18. Suspension and termination

You can stop using the Services at any time, and cancel a service as the Refund Policy and your contract allow. We may suspend or end your access, with notice where practicable, if you materially breach these Terms, if we reasonably suspect fraud or illegal use, if we must by law or by a payment provider’s requirements, or if you do not pay.

On termination, rights that have accrued stay in place; sections on payment, intellectual property, confidentiality, liability, disputes and governing law continue. We will return or let you export your data where the law or contract requires, and delete or anonymise it as set out in the Privacy Policy.

19. Complaints and dispute resolution

1. Tell us. Email info@axelogixcapital.com or call +880 1984-555565 with your name, order or booking reference and what went wrong. Our complaints officer, Raqibul Karim Khan, will reply within 72 hours by phone, email or SMS and aims to resolve the complaint within that time. If it needs longer (for example while a supplier investigates), we will tell you why and keep you updated.
2. Escalate. If you are not satisfied, ask for your complaint to be reviewed again by the proprietor.
3. Mediation. If still unresolved, we are willing to try mediation or another amicable method before formal proceedings.
4. Formal proceedings. For business customers, unresolved disputes are settled by the competent courts of Dhaka, Bangladesh, unless your written agreement provides for arbitration under the Arbitration Act, 2001, in which case that agreement applies.

If you are a consumer, you keep any right to complain to the Directorate of National Consumers’ Right Protection (a complaint under the Consumer Rights Protection Act, 2009 must be made within 30 days of the problem arising) or another regulator, and any right to bring a claim in the courts that the law gives you; we do not require consumers to arbitrate.

20. Governing law and international users

These Terms are governed by the laws of Bangladesh. We are based in Bangladesh and our Services are directed mainly at customers in Bangladesh.

If you use the Services from another country, you are responsible for complying with local laws that apply to you. Depending on your jurisdiction, you may have additional rights that cannot lawfully be waived, and nothing in these Terms removes them. We may be unable to serve you where sanctions, export or local licensing rules prevent it. Foreign-currency payments, taxes, duties and bank charges are your responsibility, subject to the law.

21. General

Changes. We may update these Terms. We will post the new version with its date and, for material changes, give notice. Changes do not affect an order you have already placed, which stays under the version you accepted.

Assignment. You may not transfer your rights without our consent. We may transfer ours to a successor of our business, and will tell you.

Severability and waiver. If any part is unenforceable, the rest continues. Not enforcing a right is not a waiver of it.

Entire agreement. These Terms and the documents referred to in section 2 are the whole agreement for the Services and replace earlier discussions about them.

22. Contact